All products sold on Keenfold are digital downloads, delivered instantly after purchase. Because files can be downloaded and accessed immediately, we’re generally unable to offer refunds once a purchase is complete. If something goes wrong on our end — a broken download link, a corrupted file, or a duplicate charge — email us at keenfolds@gmail.com within 7 days of purchase and we’ll fix it or refund you in full. Questions before you buy? Every product page includes a free preview so you know exactly what you’re getting.